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David Anthony Mayfield 4404 Edgewood Drive, Louisville, Tennessee 37777 865. 389. 6274 tonymayfield@techbriefings.com § Over 15 years of experience in information systems, process analysis, process re-engineering and training with both commercial and government organizations. § Primary focus—process and systems improvement projects large and small; serving as project lead, primary liaison for concerned committees as well as a team member. § Provided oversight, coordination and leadership in the development of contracts, determining scope of work, resolving project-related issues and keeping concerned stakeholders up-to-date, while keeping a proper balance by utilizing best management practices. § Achieved significant success in leading large, diverse workforces in accomplishing challenging projects. § Practised in the art and science of designing, installing and troubleshooting high-end systems and networks. § Developed quality client list consisting of organizations small to large; both domestic and international.
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Seasoned consultant skilled in mentoring management and staff on the correct
use and implementation of solid management principles.
§ Developing best practices– Identified and created new business offerings driven by market demand, competitor activity, current path of technology and potential of market share increase and profit. Discovered, evaluated and coordinated with potential business partners and negotiated partner agreements. Constructed a roll-out plan; including market strategies and business plan to assist in the implementation of the new service offerings. § Providing useful and financially significant solutions– Expanded the number of potential solutions by incorporating both experience and technology. Many difficult issues have been resolved by using a combination of troubleshooting, Socratic method, Six Sigma techniques and common sense, constructing models of both current and proposed environments, then with the help of software and mathematical instruments to determine potential outcomes, utilizing both objective and anecdotal data to confirm the validity of these outcomes, simple but elegant solutions to these complex situations were devised. Focusing on issues returning the most in terms of finance and efficiency were chosen to maximize all efforts exerted. § Providing customer value – Developed business strategies around proven management techniques t provide a solid return on investments. Focused on revenue generation and cost reduction through proper resource allocation, job/process simplification, electronic commerce and improved information and data-providing for front-line workers. This strategy has resulted in long-term, results-driven engagements, satisfied clients with numerous referrals into other organizations. § Consistently delivering successful projects – Utilized proven project management techniques and strategies to provide solid, consistent oversight for both simple and enterprise-wide projects. Cultivated teams of developers to organize, plan, code and implement new and innovative products; ranging from new eCommerce Web sites to E911 systems, to database driven process sites, to decision support packages and internal/external role-based portal systems. These systems also provided management assistance in making what-if decisions. Led large, complex projects while working with numerous multi-national companies. In many cases provided technical review and code testing. Worked closely with senior client executives to attain buy-in, keep expectations within scope and earn enterprise support. Provided leadership and mentoring to project team members as they worked through plan development, plan execution, operation of new business processes/systems, as well as providing technical and other support for these new processes. § Hiring, training and developing human assets– Actively involved in hiring and mentoring new talent while interweaving outside consultants to form and develop small, medium and large teams. Individuals from all walks of life were brought together and molded into powerful, organized teams of problem-solvers. Key in any dynamic group situation is establishing a common mission for all team members to identify with and work toward. Developing human potential has been the most rewarding aspect of my work, both professionally and personally. § Cultivating new business – Developed line of business-focused Strategic Selling Methodology to increase sales in process-focused technologies; including documenting and setting records and tracking of contacts etc. Worked with various teams to build a sales support system to permit proper and timely recording of sales activities. This methodology is in-place and working in several organizations. § Developing current, compelling and pertinent courses covering multiple topics– Conceived, developed, documented and led training for myriad of complex topics. All materials could be delivered as is or with simple changes customized to fit a particular client’s special challenges and needs. An online repository was designed and created allowing prompt proposal creation, as-needed courseware deployment and easy customization of all content. Wide range of topics was covered; from management practices and engineering to high-end IT processes. David Anthony Mayfield 4404 Edgewood Drive, Louisville, Tennessee 37777 865. 389. 6274 tonymayfield@techbriefings.com Project Leader/Process Re-Engineer, Multiple Large-Scale Process Engagements Enterprise-wide Projects—Planning, Design and Implementation Engagements for Portals, eCommerce, Business Process Enhancement, Re-design, etc. — October 2004—Present § Led process improvement engagements to enhance the end-user experience for managers in a large REIT; improving overall productivity and effectiveness of all properties. § Managed comprehensive process assessment assignments with multiple manufacturing organizations and other process-centric organizations. § Led process evaluation/re-engineering team in evaluating system-wide review of all processes in large travel center corporation. § Project managed development of various eCommerce sites. § Project lead on a large Department of Energy RFID tracking project. Vice President—Research & Development, GeoConex, Inc. Design, Plan, Staff and Develop E911 software systems — April 2003 — October 2004 § Planned, coordinated, coded and implemented new and innovative products. § Provided systematic development, review, testing and documentation resulted in a series of products that were successfully marketed and sold in an already competitive industry. § Cultivated group of developers into a flexible, highly-motivated team capable of procuring large-scale, time- and life-saving Emergency 911 operations software. § Planned and organized meetings and study groups for end users. § Offered technical review and code testing for all internal and external systems. o Oversight and second level support was also provided. § Edited, authored and laid out monthly newsletter/magazine. § Contributed to industry periodicals and made presentations on industry topics. § Assisted in marketing and selling these products to government entities. Program Manager & Process Re-Engineer, Lean Enterprise Forum, University of Tennessee and TechBriefings Knoxville, Tennessee, Multiple Large-Scale Process Engagements—worked concurrently. Enterprise-wide Projects—Planning, Design and Implementation of Portals, eCommerce, Business Process Enhancement, Program Management, Research and Analysis — February 1999 — April 2003 § Planned, prepared and organized meetings and study groups for corporate participants. § Researched areas of IT Systems & Lean Manufacturing and ways to coordinate between the two; introduced concepts of digital business design. § Project managed development of various eCommerce and internal/external portal sites. § Counselled manufacturing organizations in determining use of digital systems manufacturing. § Developed curriculum, instructed students and mentored management teams in ISO 9000/9002 and 14000 and how to implement these complex principles. § Utilized Six Sigma techniques to assist in determining ROI for projects and in reducing all forms of waste; time, energy and resource. David Anthony Mayfield 4404 Edgewood Drive, Louisville, Tennessee 37777 865. 389. 6274 tonymayfield@techbriefings.com Technology Support Trainer/Project Manager, United Parcel Service Technology Support Center — January 1993 — February 1997 § Conceived, designed, coordinated and led enterprise-wide front-line, technical support operation. § Installed, configured and maintained multiple servers and other complex systems. § Developed systems for internal accounting, trouble tickets, scheduling and information collection. § Created, wrote and led comprehensive training program to train new computer technicians. § Hired, trained and developed technical staff. International/Airline Industrial Engineering Manager, United Parcel Service & Airline International and Corporate Industrial Engineering Department — January1990 — December 1992 § Conducted extensive research to determine best utilization of people, materials, equipment and space. § Analyzed production costs / schedules and identified task redundancies, cost overruns, etc. § Created a business case that justified a new, integrated air cargo company, UniStar: a joint venture between United Parcel Service and Yamato Air Freight (Japan). o Developed, documented and implemented operating plan for this new company. § Developed systems for scheduling, forecasting, procedures, performance appraisal and compensation. § Determined proper facility and equipment layout, staffing, quality control, financial planning, computer systems installation and operations and customs regulations. § Performed feasibility studies for aircraft and air facilities set up. § Consulted in areas of facility and equipment layout, staffing, quality control, FAA compliance, financial planning, computer systems installation and operations. Industrial Engineering Supervisor, United Parcel Service (Part-time Supervisor during college) Planning and Measurement — May 1986 — December 1989 (Part-time Supervisor during college) § Performed feasibility studies for distribution plant and facilities set up. § Planned process flow, staffing, equipment and capacity planning for both staffing and facilities; including predictions of arrival times and load distribution. § Determined efficient processes for vehicle loading and unloading. § Consulted in areas of facility and equipment layout, staffing, quality control, OSHA and DOT compliance, financial planning, computer systems installation and operations. Project Manager, Industrial Engineering Department, University of Tennessee, Knoxville, Tennessee Project Management, Research and Analysis — January 1985 — November 1989 (Part-time during college) § Assisted in multi-million dollar JIT program for a large HVAC manufacturing organization. § Included facilities layout/design utilizing simulation of processes to assist in streamlining processes. § Assisted major professor in developing a new costing methodology. Education § Ph.D. (current candidate) - Information Systems, Coursework complete, in dissertation phase. o Nova Southeastern University, Fort Lauderdale, Florida § Master of Science - Computer Technology in Education, 1997 o Nova Southeastern University, Fort Lauderdale, Florida § Bachelor of Science - Industrial Engineering, 1989 o University of Tennessee, Knoxville, Tennessee
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